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Our Legal Terms and What They Mean for You

boss911 operates under legal terms designed for clarity — your account, your rights, and how we handle your data are all covered here. Access to this platform depends on local law and is available only where eligible regions permit.

Account Terms ApplyIndonesia Region ConditionsDANA, OVO, GoPay Usage RulesData Handling PolicyUser Rights Included
boss911 Our Legal Terms and What They Mean for You
LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a question about your account terms, need to understand how a specific policy applies to you, or want to raise a dispute about a transaction via DANA, OVO, or GoPay, our support team handles these directly. Players in Palembang and across Indonesia can reach us through the channels below. We aim to respond to policy and legal queries within a reasonable timeframe and will confirm receipt of your message when you get in touch.

Live Chat Support Open the live chat from your account dashboard to raise a policy or billing question directly. Our team handles legal queries through this channel during operating hours.
Email for Formal Requests Send a written request to our support email if you need a formal record of your legal query, a data access request, or a dispute about your account wallet activity.
Account Help Centre The account help section covers common policy questions including wallet verification, account suspension terms, and how to request changes to your registered account details.
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account Rights

Your account data — including identity details linked to DANA, OVO, or GoPay wallet verification — is stored with SSL encryption and accessed only by authorised team members who need it to process your account. We retain transaction records for as long as required under applicable rules, and we do not sell your data to third parties. You have the right to ask what data we hold about you and to request corrections to inaccurate details.

Cookie Policy

We use cookies to keep your session active and to remember account preferences. You can manage cookie permissions through your browser settings at any time without affecting your account login.

Data Retention Rules

Transaction records and identity documents submitted during wallet verification are kept for the period required by applicable rules. After that period, data is deleted from active systems.

Account Security Steps

Your account is protected by OTP verification at login. If you notice activity you did not authorise, contact support immediately so we can freeze the account and investigate.

Requesting Data Changes

To update registered personal details — including your linked wallet number or email address — submit a request through live chat or email with identity confirmation. Changes take effect after verification.

Common Legal and Policy Questions

These are the questions we get most often about account terms, data rights, and how our legal policies work in practice. If your question is not here, reach us through live chat or the support email listed above.

Access depends on local law and is available only where eligible regions permit. Check whether use of this platform is allowed under the laws that apply to your location before opening an account.

We collect the details you provide at registration — name, contact information, and the wallet details you link for DANA, OVO, or GoPay transactions. This data is used for account management and verification only.

Send a data access request via our support email. Include your registered account details and we will confirm what information we hold. Identity verification is required before we release any data.

Transaction records and identity documents are retained for the period required by applicable rules after account closure. Once that period passes, your data is removed from active storage.

Raise the dispute through live chat with your transaction reference and the relevant wallet — DANA, OVO, or GoPay. Our team reviews the transaction record and responds with an outcome within the standard queue time.

We do not sell your data. Data may be shared with payment processors like DANA, OVO, or GoPay only to the extent needed to complete your transaction. No other third-party sharing occurs without your consent.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.